Answers for clubs, observers, and organisers

Most clubs can create an account, set up their club, and create a first event in one sitting. The product is designed so onboarding helps you finish setup without blocking the first real event.

14-day free trial with full access to your chosen plan. No credit card required to start.

No. You can create your club and get your first event underway, then come back to any remaining setup tasks later from the dashboard.

Create the event from your club dashboard, then manage riders, entries, observers, results, and settings from the event admin pages. The event dashboard is designed to keep those tasks in one place on event day.

Yes. You can import rider lists from a spreadsheet or add riders and manual entries directly inside the event workflow.

Yes. Trials Scorecard supports multiple classes and event structures so you can keep standings organised without splitting the event into separate tools.

No. Observers can join using a QR code or token link and start scoring in the browser without installing an app.

There are three ways to give a volunteer access to score a section. The personal observer link is the normal option — the organiser assigns a named volunteer to a section before the event and shares their link; they open it and go straight to scoring. The section link is a general-purpose code for one section, useful when a last-minute substitute arrives without a personal link. The event backup QR covers all sections and is kept for genuine emergencies — it should not be the first link you hand out.

If you open a personal observer link, you should land straight in scoring without a name prompt. A name prompt means you are using a section link or event backup link rather than your personal one — enter your name and continue. Ask the organiser to resend your personal link if you need it.

Observers can keep scoring with no signal. The phone stores scores locally and sends them to the server automatically when the connection returns.

Pass the same phone to the replacement and use the hand-off button in the app — no internet needed. If they need their own phone, the app generates a QR code on the original phone for the replacement to scan. Once scanned, the original phone should stop scoring that section immediately.

Yes. Reopen the rider and update the score. The club can review all scores before publishing final results.

Ask what they can see on screen first. Then resend their personal observer link — opening a fresh link usually fixes the problem. If that doesn't work, share the section link for their section to get them scoring quickly. Use the event backup QR only if nothing else has worked.

Yes. Clubs can publish public results pages with class views, rider search, and rider detail pages that work well on mobile.

Yes. The results page supports CSV and PDF exports so you can keep club records or share the finished results in your usual channels.

Yes. Clubs can create series and manage standings across multiple events from the same dashboard. Series standings are based on each event's class placings, so you can run a season-long championship without manually rebuilding the table in a spreadsheet.

Yes, with the Online Entries & Payments add-on (£10/month on any plan). Once added to your subscription, connect Stripe and enable entry settings for the event.

The Online Entries & Payments add-on on your subscription, a connected Stripe account with charges enabled, and event-level entry settings configured with pricing and an optional deadline.

No. Online Entries & Payments is a paid add-on (£10/month) that you can add from your billing settings after subscribing to any plan.

Check the Stripe connection, make sure online entries are enabled for the event, and confirm the entry deadline has not already passed.

The main self-serve plans are Core at £10/month and Club Pro at £30/month.

Core includes up to 2 events per month and up to 50 riders. Club Pro includes unlimited events and up to 200 riders.

Yes. Contact hello@trialscards.co.uk if you want to discuss billing options for your club.

Any modern phone, tablet, or computer with a current browser. Observers and admins do not need specialist hardware.

Your club remains responsible for its event and rider data, and the platform gives you export options so you can keep your own records.

Yes. Trials Scorecard is built around UK motorcycle trials club workflows and uses sensible account and data-separation practices for club operations.

Logged-in clubs have a dedicated help hub inside the dashboard with contextual links for events, results, billing, and payments.

Email support@trialscards.co.uk for support questions, or hello@trialscards.co.uk for pricing and setup questions.

Yes. The public help centre includes dedicated guides for organisers, observers, online entries, and results sharing.

Riders aim to complete sections with as few penalties as possible. Observers typically record 0, 1, 2, 3, or 5 depending on the observed attempt.

A dab is when a rider uses a foot for support during a section and receives a penalty according to the scoring rules being used.

Classes help clubs group riders fairly by route, age, or ability so the leaderboard stays clear and meaningful.